OnWin Account Verification
OnWin asks for KYC verification before a withdrawal is approved. The check starts after registration details are filled in and the account is ready for cashing out, and it also applies if the company needs to confirm identity, address, or payment ownership. The review time depends on document quality and queue load, and the result is usually issued within 24 to 48 hours.
- Identity (ID/Passport): OnWin requests a clear copy of a passport or another government-issued ID. The document must show the full name, date of birth, photo, and issue or expiry details.
- Address proof: The casino asks for a recent utility bill, bank statement, or official government letter. The document must match the registered address and be dated within the last 3 months.
- Payment method: If the withdrawal goes to a bank card, OnWin may ask for a photo of the card with the middle digits hidden and the CVV covered. For e-wallets or bank transfers, the casino can request proof that the account belongs to the player.
After upload, the compliance team checks the files for legibility, matching data, and document validity. If a file is blurred, cropped, or missing details, the request is sent back and the clock starts again after the resubmission.